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Introducing Automated Workflows

Overview​

Automated workflows can handle content that violates your policies quickly and effectively by automating your trust and safety policies and enforcement mechanisms.

The T&S platform enables you to easily define no-code Automated Workflows that can be triggered by a wide variety of item properties, such as their Violation Type, Risk Score, Status, Flag Count and much more. T&S platform also keeps track of some calculated fields, such as the number of times content was removed for a specific user.

Each workflow can perform one or more actions, such as to change the status of an item and/or activate Action Webhooks that can trigger actions on your platform or on a third-party platform.

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When are Automated Workflows triggered?​

Every Automated Workflow examines the properties of each item as it arrives to the T&S platform (via API request or file upload). It compares each item with the Initiators that have been defined in the T&S platform and upon a match, the T&S platform triggers the actions defined in the relevant Automated Workflow.

In addition, Automated workflows are also triggered by –

  • The change of an item’s status or properties caused by an action that was triggered by the click of a button in a Moderation View. For example, an Automated Workflow can be triggered by the change of an item’s status to Suspended by a moderator clicking a button.

  • The change of an item’s status or properties caused by another Automated Workflow.

  • A moderator changing the status field of an item or any other field in a Moderation View.

Automated workflows are triggered in the order that they appear in the Automated Workflows list – from top to bottom, as shown below –

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Multiple Automated Workflows can be triggered for each item – one after another – from top to bottom according to their current status and properties (including changes made by the previous Automated Workflow in the list).

The T&S platform provides a wide variety of conditions that you can define to initiate an Automated Workflow and determine the actions that it performs, as described below.

Note – The top right corner of this page enables you to filter the list of workflows to show ALL WORKFLOWS, only ACTIVE WORKFLOWS or only INACTIVE WORKFLOWS.

Automated Workflow Use Cases​

Automated Workflows can be used for a variety of purposes, such as for –

  • Routing items – Automated workflows can automate the routing of specific items to specific moderation teams according to their expertise, content focus or approval levels. You can define any criteria for automatically routing an item to be reviewed by specific moderators.

  • Prioritizing items – Automatic workflows can automate the prioritization of items based on their properties. For example, to automatically assign High priority to everything with the risk score of over 90 or to items with more than a thousand user flags.

  • Warning and blocking users – A single Automated Workflow can automate the process of a three-strike methodology that flags, notifies and suspends users based on their violations on your platform. For example, you can build an Automated Workflow that flags a user upon their first violation on your platform (Reported), sends a warning notification (Notify user) when their content has been removed less than three times and suspends this user (Suspend user) upon the third time their content is removed. The following is an Automated Workflow diagram of this example –

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  • Removing content – Automated workflows can automate the process of removing content from your platform immediately or using a three-strike methodology, similar to the one described above.